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Country Inn receives President’s Award
The Country Inn & Suites By Carlson® Buffalo was recently presented with a 2013 Country Inns & Suites President’s Award.
The President’s Award is presented to the hotels that achieved top scores in guest satisfaction as measured by guest feedback for cleanliness and consistency in meeting (and often exceeding) the brand’s product quality standards. Scott Meyer, senior vice president for Country Inns & Suites By Carlson, presented the award to Carrie Parchem general manager of the Country Inn by Carlson Buffalo, for the achievement.
“I am very thankful and lucky that my staff is extremely engaged and loyal to the hotel and the brand,” Parchem said. “They really make the experience exceptional for our guests and embrace the brand. The staff really makes the difference and takes pride in contributing to the organization’s success as well as guest satisfaction.”
The Buffalo hotel also received the Be Our Guest Award, which is presented to the hotels with the highest guest satisfaction ratings. Parchem also received that award on behalf of her staff.
“I am very proud of my staff. They do everything in their power to go above and beyond, ensuring each guest’s experience with us and in Buffalo is exceptional,” Parchem said. “The staff asks questions and makes suggestions on places to visit and eat in our area creating an open and welcoming communication with our guests to treat them like family in our home.”
The Country Inn & Suites By Carlson® Buffalo is a member of the Maple Lake Chamber of Commerce.
More information appears in this week's Messenger.
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